Informativa sulle spedizioni

Shipping Policy

Last updated: July 20, 2026

Thank you for shopping at Lunenza. This Shipping Policy explains how we process, ship, and deliver your order.

1. Order Processing

Orders are typically processed within 1–2 business days of purchase. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once it has shipped.

2. Shipping Rates and Delivery

We offer free tracked shipping across Europe on all orders. Estimated delivery time is 3–7 business days from the date of shipment, depending on your location. Delivery times are estimates only and are not guaranteed, as they can be affected by carrier delays, customs processing, weather, or other events outside our control.

3. Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package's progress to your door.

4. Customs, Duties, and Taxes

For orders shipped within the European Union, prices shown at checkout include applicable taxes and no additional customs duties apply. If you are ordering from outside the EU, your order may be subject to import duties and taxes levied by your country, which are the responsibility of the customer.

5. Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please check your tracking information first. If you still have concerns, contact us at janandmiguel69@gmail.com and we'll help locate your package or arrange a resolution.

6. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.